Refund & Cancellation Policy

1.What you are paying for

You are paying a one-off fee for access to a simulated trading evaluation and the software that runs it. You are not depositing funds, funding a trading account or buying an investment, and the fee is not held on your behalf.

2.Your 14-day right to cancel

As a consumer you may cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Access to the evaluation is supplied digitally and immediately, so at checkout we ask you to consent to immediate supply and to acknowledge that the cancellation right is lost once the service has been fully performed. That consent, and the version of this policy you accepted, are recorded against your order.

In practice: if you have not placed a single trade on the account, we refund the fee in full within the 14-day window, whether or not you gave that consent. Just ask.

To cancel, email support@nextscalefunded.com with your order reference, or use the contact form. A clear statement that you wish to cancel is enough — no particular form of words is required.

3.After you start trading

Once the first trade is placed on an evaluation account the service has been performed and the fee is not refundable, except where this policy or the law says otherwise.

A reset fee buys a fresh attempt on the same account and follows the same rule: refundable before the first trade of the new attempt, not afterwards.

4.Breached and failed accounts

An account closed for breaching the daily loss limit, the maximum drawdown or the per-trade risk cap is not eligible for a refund. That outcome is the service working as described. A discounted reset is available instead.

If you believe an account was closed in error, raise it through the Complaints Procedure. Where our rules engine or a market-data error is at fault we will reinstate the account or refund the fee.

5.Fee return with your first reward

Where the programme you bought advertises it, the original evaluation fee is returned alongside your first approved reward after the funded stage is reached. Reset fees, discounts already applied and payment-provider charges are not included.

6.Duplicate, erroneous and unauthorised charges

Duplicate charges, incorrect amounts and charges taken after a cancellation are refunded in full once verified, regardless of trading activity.

If you think a charge was not authorised by you, contact us before raising a chargeback. We investigate within 5 business days and refund immediately where the charge was not properly authorised.

7.Restricted jurisdictions

If a purchase is completed from a jurisdiction we cannot serve, the account is closed and the fee is refunded in full.

8.How refunds are paid and how long they take

Refunds are made to the original payment method, in the original currency, for the amount actually paid after any discount. We do not refund exchange-rate movements or charges applied by your own bank or card issuer.

We approve or decline a refund request within 5 business days and send the funds within 14 days of approval. Your bank may take a further few working days to show it.

9.Chargebacks

Please contact us first — most issues are resolved faster directly. Raising a chargeback while an account is active suspends that account pending the outcome, and a chargeback found to be unjustified may result in closure of your customer account.

10.Contact

Refund and billing questions: support@nextscalefunded.com. Unresolved issues can be escalated through the Complaints Procedure to complaints@nextscalefunded.com.